1. Data controller

The website riadqodwa.com is operated by Riad Qodwa, a guest house located near Marrakech.

2. Personal data collected

Personal data means information that can directly or indirectly identify a person. On the Riad Qodwa website, this information may be collected when you send an email, call the riad, click on WhatsApp, fill in a contact form or interact with certain integrated services.

Data you may send to us

• First name and last name;
• Email address;
• Phone or WhatsApp number;
• Preferred stay dates;
• Number of travellers;
• Preferred room or suite type;
• Requests related to transfer, hammam, restaurant, excursions or group stays;
• Any free message sent through WhatsApp, email, phone or a contact form.

Possible technical data

• IP address;
• Device type, browser and operating system;
• Pages visited;
• Data related to cookies, statistics or audience measurement tools, if such tools are enabled.

3. Why this data is used

The data collected is used to answer visitor requests, prepare stays, advise travellers and improve the website experience.

4. Direct contact: email, phone and WhatsApp

When you send an email, call the riad or click on WhatsApp, the information you provide is used to answer your request and prepare your stay.

WhatsApp is recommended for quick requests: availability, directions, airport transfer, late arrival, room advice, hammam, restaurant, excursion or group request.

Messages sent through WhatsApp are processed according to WhatsApp/Meta’s own terms and privacy policy. We recommend not sending unnecessary sensitive information in your messages.

5. Direct booking and manual confirmation

The website riadqodwa.com does not provide online payment or an automatic booking engine. Visitors can request availability directly from the riad team by WhatsApp, email or phone.

A request sent via WhatsApp, email or phone does not constitute an automatic booking confirmation. Each request is checked manually by the Riad Qodwa team before validation.

A reservation is considered confirmed only after an explicit reply from the riad team confirming availability, stay conditions and any confirmation requirements.

6. Cookies and similar technologies

The website may use cookies or similar technologies to ensure proper functioning, improve security, measure audience, enhance user experience or display certain external services.

Possible types of cookies

• Necessary cookies: website functioning, security and page display;
• Audience measurement cookies: visit statistics and content improvement, if an analytics tool is enabled;
• Third-party service cookies: Google Maps, WhatsApp or embedded content;
• Preference cookies: saving display or language choices, depending on the plugins used.

You can configure your browser to accept, refuse or delete cookies. Some website features may be limited if necessary cookies are disabled.

7. Third-party services used on the website

The website may integrate or redirect to third-party services that are useful for your stay and navigation. These services have their own privacy policies.

8. Data retention period

Data is kept only for the time necessary to process the request, manage the relationship with the visitor or comply with any legal obligations.

9. Your rights over your data

You may request access to, correction of or deletion of your personal data. You may also object to certain processing operations or request restriction where applicable.

To exercise your rights, contact Riad Qodwa at: contact@riadqodwa.com.

Your request must allow us to identify you sufficiently in order to avoid communicating information to an unauthorised person.

10. Data security

Riad Qodwa implements reasonable measures to protect data transmitted through the website, including the use of a secure HTTPS website, recognised WordPress tools and limited access to the information received.

Despite these precautions, no IT system can guarantee absolute security. Visitors are invited not to send unnecessary sensitive information by email, form or WhatsApp messages.

11. Data of minors

The Riad Qodwa website does not aim to knowingly collect personal data from minors. Requests for stays, contact or availability must be made by an adult or legal representative.

12. Changes to this policy

Riad Qodwa may update this privacy policy to reflect changes to the website, tools used, legal obligations or services offered.

The last updated date shown at the top of the page helps visitors identify the latest version of this policy.

13. Privacy contact

For any question about this privacy policy, your personal data, contact forms or cookies, you can contact Riad Qodwa.